The head of the company responsible for the Glasgow 2014 ticketing system that fell apart this week has pledged the sales window will reopen "very soon" as an "urgent review" is carried out - but organisers say it could take "days" to fix the problems.
Both the website and phone line for people to get their hands on the last 100,000 tickets released for the Games was shut down yesterday, 32 hours after they went on sale.
A flood of people reported spending hours waiting in an online queue for tickets on Monday (May 12), only for the website to crash.
Those problems were repeated yesterday, despite an overnight attempt to fix the site.
Others reported problems with the phone line.
Ticketmaster was appointed Official Ticketing Services Provider for the Games last May after performing a similar role ahead of London 2012.
The chairman of Ticketmaster UK, Chris Edmonds, said: "We are undertaking an urgent review to enhance the performance of the website and improve the customer experience and we are confident the ticketing site will reopen very soon.
"We would like to thank customers for their patience and understanding.
"Whilst we have sold over 60,000 tickets since the website reopened yesterday, we are aware customers have experienced long delays and some challenges during the ticket selection and purchase process.
"We do regret any frustration or disruption caused to any customers over the past two days."
The company was also criticised after problems with the London 2012 ticketing website, which people continually complained they could not log onto.
It led to the process being suspended while the problems were resolved.
Tickets across all 17 sports, and the Opening and Closing ceremonies, went on sale at 10am on Monday local time.
The site was closed at midnight for one hour in an effort to fix the problems, and closed again at 6pm yesterday.
Glasgow 2014 chief executive David Grevemberg, who yesterday described the situation as "totally unacceptable", said the system that was being used with Ticketmaster was "tried and tested".
He added: "The ticket system has not met capacity and has not coped with demand.
"In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation."
Tickets for swimming, diving, track cycling, mountain biking and triathlon have sold out since Monday.
A Glasgow 2014 spokesperson indicated the technical glitches could take some time to fix.
"Glasgow 2014 and its Official Ticketing Provider Ticketmaster are today urgently reviewing the performance of the ticketing website with the aim of resolving the issues experienced by some of our customers," they said.
"Once this review is complete and any measures have been implemented and tested we will be in a position in coming days to advise when ticket sales will be back up and running.
"It is our absolute priority to be able to meet, as soon as possible, the enthusiasm and demand that sports fans have shown for the final sprint for tickets and we thank all of our supporters and customers for their patience."
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