New research shows how high London 2012 has set bar for Rio 2016

Wednesday, 21 November 2012
By Duncan Mackay at the Windsor Barra Hotel in Rio de Janeiro

London 2012 Paralympic logo behind wheelchairNovember 21 - The scale of the task facing Rio 2016 in four years time will become apparent here this week when the debrief into the London 2012 Paralympics takes place with the publication of new research which will demonstrate how high Britain has set the bar.

Professor David Bamford, an expert from the University of Huddersfield in the theory of operations management and how it can be applied to the sports arena, was granted full access to the Paralympics Village during London 2012 and with his team of researchers he quizzed hundreds of athletes, seeking their views on the organisation, facilities and other aspects of the Games.

The findings of the report, which was commissioned by the International Paralympic Committee (IPC) in association with the Manchester-based World Academy of Sport, will be passed to Brazilian officials during the two-day debrief, which follows the one which was held for the Olympics.

The results are outstanding. 

"From a service quality perspective, they were exceptionally high," said Bamford.

""This speaks well for the attention to detail and the design of the facilities provided at London 2012.

"Now the opportunity and the challenge for Brazil is how they are going to replicate this.

"The bar is very high indeed."

London 2012 Paralympic Village FijiThe delegation from Fiji were among the teams who enjoyed the Paralympic Village at London 2012

A special questionnaire was devised and a total of 250 Paralympians took part, either in face-to-face interviews or by responding online. 

The questions covered topics such as transport, catering, competition venues, staff, ceremonies and anti-doping procedures. 

Respondents attached most importance to the facilities at the Paralympics Village.

Questions used the Likert scale - ranging from "dissatisfied" to "very satisfied" - and 70 per cent of the responses were in the "very satisfied" range, said Bamford.

"That went right across the board from the Paralympics Village through to the delivery of anti-doping services.

"It was an extremely positive set of feedback. 

"And the volunteers and staff were by far the best rated of all the services. In terms of their performance, they were absolutely outstanding."

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